Feedback & complaints
Our Customer Philosophy
Southern Water is working to ensure that all customers in southern Tasmania have access to high quality drinking water and that sewerage and waste water are managed efficiently.
We care for our customers and respect their concerns. We will respond promptly, openly and honestly to any complaints raised with us. We will listen carefully and we will treat all our customers fairly and equitably. All complaints received will be thoroughly investigated and the results will be communicated to the customer in a clear and timely manner. The customer’s right to privacy and confidentiality will be respected at all times.
If any customer is unhappy with the outcome or the handling of their complaint, they will be referred to the Office of the Ombudsman for an independent review and resolution.
We are committed to providing the highest levels of service to our customers across all parts of our business.
Feedback
We welcome your feedback on things we are doing well and areas where we can improve. Is there information that you would like to be able to find on our website? Let us know your suggestions by clicking here.
Complaints