Paying your account
To make budgeting easier, a full range of payment options is available to all customers.
You can choose to pay the whole amount within 30 days of the account date, or you can pay in four equal instalments. You can also arrange fortnightly payments by setting up direct debit, just as you do for your council rates.
Online
You can choose to pay online through Service Tasmania. Please quote the Biller Code and Reference Number located on your account.
Cheque or Credit Card
Detach the payment slip and complete credit card details or send a cheque payable to Southern Water to:
Westpac
Locked Bag 12065
A’Beckett Street
Melbourne VIC 8006
Phone
Telephone Service Tasmania on 1300 729 859. Quote the Biller Code and Reference Number located on your account.
In Person
Pay with cash, a credit card or cheque at Australia Post or Service Tasmania centres.
Direct Debit
To arrange a direct debit please download and complete the below form or call us on 13MYWATER (13 6992).
BPay
Contact your financial institution to make a payment from your nominated account. Please quote the Biller Code and Reference Number located on the back of the account.
Post Billpay
In person at any post office.
Centrepay
Centrepay is a free direct bill-paying service offered to customers receiving payments from Centrelink. Through Centrepay you can choose to pay bills by having a regular amount deducted from your Centrelink payment.
Help paying your account
Southern Water has a number of options in place for customers needing help to pay their account.
If you are having difficulty paying your account please contact our customer service team on 13MYWATER (13 6992).
To view Southern Water's policies, including our Residential hardship policy, please visit the Governance section of our website by clicking below: