Customer service
New Customer Assistance Program
The Salvation Army in Tasmania have joined forces with Southern Water in launching a Customer Assistance Program for low income householders struggling to pay water and sewerage bills.
For details of the program please click here or contact 13MYWATER (136992).
Our Customer Philosophy
Southern Water is working to ensure that all customers in southern Tasmania have access to high quality drinking water and that sewerage and waste water are managed efficiently.
We care for our customers and respect their concerns. We will respond promptly, openly and honestly to any complaints raised with us. We will listen carefully and we will treat all our customers fairly and equitably. All complaints received will be thoroughly investigated and the results will be communicated to the customer in a clear and timely manner. The customer’s right to privacy and confidentiality will be respected at all times.
If any customer is unhappy with the outcome or the handling of their complaint, they will be referred to the Office of the Ombudsman for an independent review and resolution.
We’re committed to providing the highest levels of service to our customers across all parts of our business.