Governance

Annual Report

Southern Water Annual Report 2008 09

Interim license

Southern Water’s Interim Operating Licence has been updated by the Minister for Water, effective from 1 July 2010. The changes are documented in the schedule on the final page of the Licence. The initial Licence can also be found below.

Current Interim Operating Licence

Initial Interim licence

Interim Standards of Customer Service

Shareholders' Letter of Expectation

Policies

Building Application Exemptions Policy

Complaints Policy

Customer Connection Policy

Developer Charges Pricing Policy

Discrimination and Harassment Policy

Environmental Policy

Equal Opportunity Employment Policy

Fraud Prevention and Management Policy

Information Security and Acceptable Use Policy

Occupational Health and Safety Policy

Public interest discolsure policy

To make disclosures under this Policy, please contact the Public Interest Disclosure Officer on 03 6236 5707 or
0417 009 409 or email carolyn.pillans@onstream.com.au.

Purchasing Policy

Record Retention and Destruction Policy

Rehabilitation Policy

Residential Hardship Policy

Risk Management Policy

Service Charge Policy

Sponsorship Policy

Shareholder Relations Policy

Trade Waste Pricing Policy

Water Quality Policy