about-us

Home / About Us / Governance & policies

Governance & policies

Operating licence

Southern Water’s Operating Licence

Interim Standards of Customer Service

Interim Standards of Customer Service

Shareholders' Letter of Expectation

Shareholders' Letter of Expectation

Chairman's Address 2011

Southern Water AGM 2011 - Chairman's Address

Corporate Governance Framework

The Corporate Governance Framework is currently being updated.

Policies

Certificate of Certifiable Work Policy
Complaints Policy
Contract Works Insurance Policy
Customer Connection Policy
Developer Charges Policy
Directors Travel and Business Expenses Policy
Disciplinary Policy
Discrimination & Harassment Policy
Dividend Policy
Environmental Policy
Environmental Reference Group Charter
Equal Opportunity Employment Policy
Financial Hardship Policy
Fraud Prevention and Management Policy
Immunisation Policy
Information Security and Acceptable Use Policy
Integrated Business Management Policy
Managing Conflicts of Interest Policy
Matters Reserved to the Board Policy
Occupational Health and Safety Policy
Personal Information Protection Policy (SW Privacy Policy)
Public Interest Disclosure Policy - To make disclosures under this Policy, please contact the Public Interest Disclosure Officer on 03 6237 8868 or 0417 009 409, email carolyn.pillans@southernwatertas.com.au or use the Public Interest Disclosure Form.
Purchasing Policy
Procurement Policy
Record Retention and Destruction Policy
Rehabilitation Policy
Return to Work Policy
Risk Management Policy
Right to Information Policy
Service Charge Policy
Service Extension and Expansion Policy
Shareholder Relations Policy
Sponsorship Policy
Trade Waste Pricing and Management Policy
Travel Safety Policy
Treasury Management Policy
Water Metering Policy
Water Quality Policy
Water Restrictions Policy